# Return terms are fully legible

> The return window, who pays return cost, the return method, and the refund type are each stated in plain prose that matches the structured-data fields, leaving nothing for the agent to infer.

<!-- Canonical: https://agentmint.net/signals/returns-legibility/ · Signal in the AgentMint.net Signals Database · Evidence: hypothesis (Low confidence) · Last verified 2026-07-08 · Evidence types are load-bearing: spec-fact | reported | hypothesis (no measured). -->

- **Affects (funnel stage):** Comparison
- **Evidence:** hypothesis
- **Confidence:** Low
- **Impact:** 2/3
- **Status:** active
- **Last verified:** 2026-07-08

## Per-platform status

Undocumented platforms show "unknown" - honest unknowns, never invented.

| Platform | Status | Notes | Source |
| --- | --- | --- | --- |
| ChatGPT | unknown | Not documented by this platform. | - |
| Gemini / Google AI Mode | unknown | Not documented by this platform. | - |
| Perplexity | unknown | Not documented by this platform. | - |
| Copilot | unknown | Not documented by this platform. | - |
| Claude | unknown | Not documented by this platform. | - |

## Evidence and sources

- [Google: Return policy structured data](https://developers.google.com/search/docs/appearance/structured-data/return-policy) (2026-07-08)

## How to act on this

State the return window, cost/who-pays, method and refund type in prose, and keep each equal to its markup field (merchantReturnDays, returnFees, returnMethod, refundType).

### Related checklist items
- [Carry the returns window in BOTH prose and structured data, and keep the numbers equal.](https://agentmint.net/tools/agent-selection-checklist/#b-delivery-returns-04) (Selection)
- [State return cost and who pays it explicitly.](https://agentmint.net/tools/agent-selection-checklist/#b-delivery-returns-05) (Selection)
- [State the return method (mail / in-store / kiosk).](https://agentmint.net/tools/agent-selection-checklist/#b-delivery-returns-06) (Selection)
- [Make the refund type legible (full refund / exchange / store credit).](https://agentmint.net/tools/agent-selection-checklist/#b-delivery-returns-07) (Selection)

### Handbook chapters
- [Information Density: Facts Per Token on Machine Surfaces](https://agentmint.net/handbook/information-density/)

### Related signals
- [Delivery ETA is computable per destination](https://agentmint.net/signals/delivery-eta-legibility/)
- [Server-rendered, crawlable content](https://agentmint.net/signals/crawlable-content/)
- [Offer consistency and freshness across surfaces](https://agentmint.net/signals/offer-consistency-freshness/)